At Harper Smartphone Store, we strive to ensure customer satisfaction with every purchase. If you’re not completely satisfied with your product, please review our refund and returns policy below.

1. Return Eligibility
You can return most items within 30 days of purchase for a full refund, provided they are in their original condition, unopened, and with all packaging intact. Some items, such as opened software or digital downloads, may not be eligible for return.

2. Process for Returns
To initiate a return, please contact our customer service team at [contact info] for a return authorization. Include your order number and reason for the return. Once authorized, you will receive instructions on how to return your item.

3. Refunds
Refunds will be processed within 7-10 business days after we receive and inspect the returned item. The refund will be issued to the original payment method used during the purchase.

4. Exchanges
If you wish to exchange an item, please follow the return process and place a new order for the desired product.

5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.

For any questions regarding our refund and returns policy, please feel free to reach out to us. Thank you for choosing Harper Smartphone Store!